Admin ConsoleContent Management

Content Management

Manage knowledge bases, knowledge packs, and guardrail policies for your AI assistant

Content management controls what your AI assistant knows and how it responds.

Create and manage Q&A pairs and document chunks with search, filtering, and tagging.

Organize knowledge into collections with file uploads and bulk status management.

Configure AI safety policies with fire rate tracking and compliance analytics.

Tickets

View and manage escalated support tickets with status tracking, severity classification, and conversation details

Knowledge Base

Create, search, and curate the Q&A pairs and document chunks that power your AI assistant's responses