Admin ConsoleContent ManagementContent management controls what your AI assistant knows and how it responds. Knowledge BaseCreate and manage Q&A pairs and document chunks with search, filtering, and tagging.Knowledge PacksOrganize knowledge into collections with file uploads and bulk status management.GuardrailsConfigure AI safety policies with fire rate tracking and compliance analytics.TicketsView and manage escalated support tickets with status tracking, severity classification, and conversation detailsKnowledge BaseCreate, search, and curate the Q&A pairs and document chunks that power your AI assistant's responses