AskRAI is a Responsible AI platform that delivers intelligent automation with built-in safety, compliance, and accountability. Every response is grounded in curated knowledge, evaluated by active guardrails, scored for confidence, and recorded in a full audit trail.
How a Query Flows Through AskRAI
When a user asks a question, the platform orchestrates a multi-step pipeline that ensures every response is safe, accurate, and traceable.
- The user sends a question through a connected channel (Microsoft Teams, web chat, or other integrations).
- AskRAI searches the curated knowledge base for relevant content using text or semantic search.
- Active AI Guardrails evaluate the query and draft response against safety, compliance, and quality rules — all in parallel.
- The platform assigns a confidence score reflecting how well the knowledge base supports the answer.
- Based on the score and your escalation rules, AskRAI either delivers the response, flags it for review, or creates a support ticket for human follow-up.
- Every step is recorded in a complete audit trail for governance and continuous improvement.
Core Concepts
The RIESE Model
Five pillars that define what your AI assistant does — Resolve, Inform, Engage, Support, and Escalate.
Knowledge Management
How content enters the system, gets organized into packs, and powers AI responses.
Guardrails
Active AI Guardrails that evaluate every interaction for safety, compliance, and quality.
Confidence & Escalation
How confidence scoring works and when conversations escalate to humans.
Access Control
Users, roles, groups, and multi-tenant isolation that control who sees what.
Governance & Audit
Audit trails, analytics, sandbox testing, and the continuous improvement loop.
How It Fits Together
Knowledge management defines what the assistant knows. Guardrails define what it must not do. Confidence scoring defines how certain it must be. Access control defines who gets access to what. And governance gives you the tools to monitor, measure, and improve over time.
Each concept builds on the others — guardrails reference knowledge packs, groups bundle knowledge packs with guardrails, and the audit trail captures how all of these interact during every conversation.